Tag: Customer Service

Internal Customer Service

In-House Training, Jadwal Training 2016, Jadwal Training 2017, Jadwal Training 2018, Jadwal Training 2019, Jadwal Training 2020, Jadwal Training 2021, Jadwal Training 2022, Managerial and soft skills, Training di Bali, Training di Balikpapan, Training di Bandung, Training di Batam, Training di Bogor, Training di Jakarta, Training di Lombok, Training di Malang, Training di Pontianak, Training di Riau, Training di Semarang, Training di Solo, Training di Surabaya, Training di Timor Leste, Training di Yogyakarta, Training Indonesia, Training Lampung, Training Manado, Training Medan
Internal Customer Service Training “If you are not serving the customer,  your job is to serve somebody who is.” —Karl Albrecht COURSE DESCRIPTION Building cooperation between departments reduces stress and adds value. Elements include identifying upstream and downstream internal customers, analyzing their wants and needs, and creating open communication to identify and act on specific process improvement opportunities. There is no way to become a customer-focused organization without being people-oriented. There are people throughout your organizations who all need help to get their jobs done in order to make the final paying customers happy. In this module, you will work on ways to better service your internal customers. You will begin with yourself and your attitude. You will d

Distribution and Logistics Management

Jadwal Training 2016, Jadwal Training 2017, Jadwal Training 2018, Jadwal Training 2019, Jadwal Training 2020, Jadwal Training 2021, Jadwal Training 2022, Management purchasing logistic, Training di Bali, Training di Balikpapan, Training di Bandung, Training di Batam, Training di Bogor, Training di Jakarta, Training di Lombok, Training di Malang, Training di Pontianak, Training di Riau, Training di Semarang, Training di Solo, Training di Surabaya, Training di Timor Leste, Training di Yogyakarta, Training Indonesia, Training Lampung, Training Manado, Training Medan
Distribution and Logistics Management Distribution and logistics management is a critical company function. Professionals in this field play a key role in fulfilling customer demands, ordering and managing inventory, controlling inbound and outbound shipments, reducing costs, saving time, and meeting company objectives. This course will not only show you how to create and operate a logistics function, but it will also show you how to achieve success through a combination of strategies and tactics. All elements of distribution and logistics management will be covered, including physical distribution, warehouse selection, material handling, packaging, order fulfillment, customer service, inventory management, receiving, production stores, and returned goods. The course will also address ke...

Leadership & Management Skills for Supervisors

Managerial and soft skills
Leadership & Management Skills for Supervisors INTRODUCTION As supervisors, team leaders and managers progress in their career they soon realise that new skills and knowledge are required to achieve greater success This means being able to manage other people and to lead teams effectively. This programme provides a solid framework to understand the key drivers of leadership and management success and a toolbox of essential team leadership and management skills. Participants will develop the following competencies The key team leadership and management skills, and when to use them How to manage, lead and develop work teams to higher performance Be able to communicate, motivate and coach others effective Improved problem-solving and decision making WHO SHOULD ATTEND? ...

Strategic Performance Measurement – Using the Balanced Scorecard

In-House Training, Managerial and soft skills
Training Strategic Performance Measurement - Using the Balanced Scorecard Training di Bandung Training di Yogyakarta Training di Surabaya Training di Balikpapan Training di Batam Training di Lombok Training di Semarang Training di Bali Training di Pekanbaru Training di Solo Training di Medan Training di Makassar Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017 Permintaan Brosur penawaran : Public Training Register disini | In-House Training Register disini trainingcenterindo@gmail.com seminarcenterindonesia@gmail.com Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi ...
Achieving Successful Service Excellence for Business

Achieving Successful Service Excellence for Business

Managerial and soft skills
Training Achieving Successful Service Excellence for Business Structure Duration Two days Trainer Dra. MC Maryati., MM. CHRA Bulan Januari, Februari, Maret, April, Mei, Juni, Juli, Agustus, September, Oktober, November, Desember, Jadwal Training 2015,2016,2017 | Jadwal Seminar 2015,2016,2017 | Informasi Training 2015,2016,2017 | Informasi seminar 2015,2016,2017  Venue : Yogyakarta, Bali, Lombok, Jakarta, Bandung, Balikpapan, Solo, Semarang, Pontianak, Batam. Permintaan Brosur penawaran : Public Training Register disini | In-House Training trainingcenterindo@gmail.com seminarcenterindonesia@gmail.com Kami menerima request waktu, tempat & fasilitas hubungi kami untuk informasi lebih lanjut. Training Achieving Successful Service Excellence for Business Introduction Custom
Complaints Management: Customer Feedback and Complaint Handling

Complaints Management: Customer Feedback and Complaint Handling

Managerial and soft skills
Customer Service- Complaints Management: Customer Feedback and Complaint Handling  “Understand the different between customer feedback and customer complaint.” Introduction Increasingly companies are recognizing the value of a customer complaint in that it is free feedback on their experience, and an opportunity to not only resolve a problem for that particular customer but perhaps also for a much larger number of customers. Yet how do you make sure you gather all of the information available from a complaint in order to both solve the individual’s complaint, but also prevent it happening for future customers? How do you maximise the value of that complaint? Course Objectives By the end of this program, participants should be able to: Learn how to use critical thinking to challenge assu

Training : The Secrets for Selling to the Subconscious Mind (Rahasia Menjual kepada Pikiran Bawah Sadar)

Sales and Marketing, Training General Service
Pelatihan ini memberi anda kunci untuk: Mendesain produk konsep, desain, prototype, dan formulasi produk yang sifatnya brain-friendly Bagaimana mendesain harga, kemasan, periklanan, dan in-store marketing yang efektif. Bagaimana membangun stronger brands yang bisa menarik pelanggan-pelanggan yang loyal. Otak anda, dan otak pelanggan anda umurnya sudah 100.000 tahun. Keahlian dan fungsi dasarnya masih sama ketika otak itu berkembang untuk bertahan hidup beberapa millennium yang lalu. Ketika otak kita yang ‘modern’ ini menghadapi tantangan hidup abad 21, ia masih berfungsi seperti otak kita ribuan tahun lalu. Ketika otak kita melakukan ‘navigasi’ terhadap hidup sehari-hari, otak kita ini seperti puncak gunung es. Sebagian besar keputusan terjadi di bawah permukaan air. Pikiran s
Public Relations Excellence For Great Corporate Image

Public Relations Excellence For Great Corporate Image

Managerial and soft skills, Training General Service
Jadwal Training 2015 | Jadwal Seminar 2015 | Informasi Training 2015 | Informasi seminar 2015 05 – 07 Januari 2015, Jogjakarta Plaza Hotel, Yogyakarta 15 – 17 Februari 2015, New Saphir Hotel, Yogyakarta 04 – 06 Maret 2015, Ibis Style Hotel, Yogyakarta 06 – 08 April 2015, Jogjakarta Plaza Hotel, Yogyakarta 11 – 13 Mei 2015, Jogjakarta Plaza Hotel, Yogyakarta 22 – 24 Juni 2015, Jogjakarta Plaza Hotel, Yogyakarta 13 – 15 Juli, Jogjakarta Plaza Hotel, Yogyakarta 04 – 06 Agustus 2015, Jogjakarta Plaza Hotel, Yogyakarta 07 – 09 September 2015, Jogjakarta Plaza Hotel, Yogyakarta 05 – 07 Oktober 2015, Jogjakarta Plaza Hotel, Yogyakarta 16 – 18 November 2015, Jogjakarta Plaza Hotel, Yogyakarta 14 – 16 Desember 2015, Jogjakarta Plaza Hotel, Yogyakarta —————————————————————————————————- Instructor
Public Speaking and Master Of Ceremony

Public Speaking and Master Of Ceremony

Managerial and soft skills, Training General Service
Jadwal Training 2015 | Jadwal Seminar 2015 | Informasi Training 2015 | Informasi seminar 2015 05 – 07 Januari 2015, Jogjakarta Plaza Hotel, Yogyakarta 15 – 17 Februari 2015, New Saphir Hotel, Yogyakarta 04 – 06 Maret 2015, Ibis Style Hotel, Yogyakarta 06 – 08 April 2015, Jogjakarta Plaza Hotel, Yogyakarta 11 – 13 Mei 2015, Jogjakarta Plaza Hotel, Yogyakarta 22 – 24 Juni 2015, Jogjakarta Plaza Hotel, Yogyakarta 13 – 15 Juli, Jogjakarta Plaza Hotel, Yogyakarta 04 – 06 Agustus 2015, Jogjakarta Plaza Hotel, Yogyakarta 07 – 09 September 2015, Jogjakarta Plaza Hotel, Yogyakarta 05 – 07 Oktober 2015, Jogjakarta Plaza Hotel, Yogyakarta 16 – 18 November 2015, Jogjakarta Plaza Hotel, Yogyakarta 14 – 16 Desember 2015, Jogjakarta Plaza Hotel, Yogyakarta —————————————————————————————————- Instructor
Recruitment Analyst Program

Recruitment Analyst Program

Training Human Resource Development ( HRD )
Jadwal Training 2015 | Jadwal Seminar 2015 | Informasi Training 2015 | Informasi seminar 2015 05 – 07 Januari 2015, Jogjakarta Plaza Hotel, Yogyakarta 15 – 17 Februari 2015, New Saphir Hotel, Yogyakarta 04 – 06 Maret 2015, Ibis Style Hotel, Yogyakarta 06 – 08 April 2015, Jogjakarta Plaza Hotel, Yogyakarta 11 – 13 Mei 2015, Jogjakarta Plaza Hotel, Yogyakarta 22 – 24 Juni 2015, Jogjakarta Plaza Hotel, Yogyakarta 13 – 15 Juli, Jogjakarta Plaza Hotel, Yogyakarta 04 – 06 Agustus 2015, Jogjakarta Plaza Hotel, Yogyakarta 07 – 09 September 2015, Jogjakarta Plaza Hotel, Yogyakarta 05 – 07 Oktober 2015, Jogjakarta Plaza Hotel, Yogyakarta 16 – 18 November 2015, Jogjakarta Plaza Hotel, Yogyakarta 14 – 16 Desember 2015, Jogjakarta Plaza Hotel, Yogyakarta —————————————————————————————————- Instructor