Jadwal Training Pelatihan Diklat Bimtek Seminar Workshop 2020

Tag: Compensation and Benefits

TELEPHONE EXCELLENCE

Managerial and soft skills
TELEPHONE EXCELLENCE TRAINING Venue : Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado. (dengan harga dan minimal kuota yang berbeda) Process incoming and outgoing telephone calls INTRODUCTION The Telephone Excellence programme covers all key aspects of proper conduct and practices in the reception area, and equips front-line telephonists with the practical skills to operate productively and efficiently in this environment. This workshop is also designed to encourage new and experienced front-line staff to interact, and to discuss the challenges of their position, solve problems and enhance their motivation and commitment to this critically important role. ...

QUALITY CUSTOMER SERVICE

Managerial and soft skills
QUALITY CUSTOMER SERVICE Venue : Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado. (dengan harga dan minimal kuota yang berbeda) INTRODUCTION The Quality Customer Service training programme is for delegates to become more professional and effective in the way they handle both face to face and telephone service when dealing with internal and external customers. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with customer’s in a professional and effective manner. WHAT THIS COURSE CAN DO FOR YOU...   Defining good service Adapting a professional approach to clients C

PERFECT PRESENTATION SKILLS

Managerial and soft skills
PERFECT PRESENTATION SKILLS Venue : Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado. (dengan harga dan minimal kuota yang berbeda) INTRODUCTION The ability to present oneself effectively with confidence is one of the most highly sought after skills in the workplace. This course will give the delegate the tools to present to both large and small audiences. The delegate will learn the skill of adapting to different audiences in varying presentation circumstances including formal presentations, meetings, interviews, negotiations, debating sessions and team presentations. The focus is on gaining skills through practical application of the theory and skills covered. ...

COMMUNICATION INTELLIGENCE

Managerial and soft skills
COMMUNICATION INTELLIGENCE Venue : Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado. (dengan harga dan minimal kuota yang berbeda) INTRODUCTION Communication is the cornerstone of all our interpersonal relationships and the foundation of all areas of effectiveness in our lives. With the constant increase of pace, the complex choices we have to make and the range of communication channels available we have to access new and smarter ways of communicating, as our lives become more multi-dimensional, so too must our communication become more intelligent and intuitive. Through communication and presentation fundamentals combined with Neuro Linguistic Programming, Image psychology, Emotional Intel...

SERVICE EXCELLENCE FOR CALL CENTRE AGENTS

Managerial and soft skills
SERVICE EXCELLENCE FOR CALL CENTRE AGENTS INTRODUCTION The programme will be designed to improve the professionalism of the employees and achieve consistency of service levels in the Call Centre. Delegates will understand the impact on them and their organisation of providing the best possible service learning to communicate with clients in a professional and effective manner. The Service Excellence training course will uplift the organisational excellence of Call Centre staff when dealing with clients. Delegates will understand how to professionally interact with clients and have a heightened awareness of people’s needs and expectations to reach the company values and achieve strong customer focus. The training can be integrated around the company vision and values so that the staff a

Training Job Evaluation & Analysis

Training Human Resource Development ( HRD )
Job Evaluation & Analysis Training Venue : Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado. ( dengan harga dan minimal kuota yang berbeda ) . Duration : 3 Days This seminar is designed to provide participants with an understanding of job analysis and job evaluation. Participants will consider how jobs are analysed and how job evaluation can be applied to the design, development and implementation of pay and grade structures. Participants will also explore how different compensation systems can be applied to pay and grading structures and in particular the link with broader issues of employee motivation. Highlights of the seminar include: Reviewing different formats for the developme...

Effective Public Speaking

Managerial and soft skills
Effective Public Speaking Training Lokasi Training Pilihan : di Yogyakarta, Jakarta, Bandung, Bogor, Surabaya, Malang, Bali, Lombok, Balikpapan, Makassar, Medan, Batam, Riau, Pontianak, Semarang, Solo, Manado. (dengan harga dan minimal kuota yang berbeda) This insightful workshop will help you develop your confidence and skills in giving speeches. You will explore techniques for preparing and delivering talks, as well as exploring ways to engage your audience in a range of situations. Over the two days, you will develop and deliver a speech based around a subject of your choice. You will receive detailed feedback on your performance from the other participants and the trainer. Who should attend? Anyone who would like to build confidence and skills as a speaker. Benefits • Feel

Compensation and Benefits Management

Training Human Resource Development ( HRD )
Compensation & Benefits Management Overview: The Course In all organisations the Human Resource is the greatest expense, so it is important that the administration of Compensation and Benefits is of the highest quality. Well trained Remuneration staff are able to monitor the systems in place and add a strategic perspective. This exciting new programme looks at the basic building blocks of effective benefits administration and then goes on to explore the Strategic dimensions - how the whole process can add ‘value for money’ and help the organisation achieve its objectives. The Strategic dimension will focus on the current strategic issues facing organisations today – how to design strategy to cope with change in the societal setting and how to cope with change in the organisation

Compensation & Benefits Strategy

Managerial and soft skills, Training Human Resource Development ( HRD )
DESKRIPSI Kompensasi merupakan faktor yang sangat berpengaruh di dalam sebuah perusahaan. Tidaklah heran faktor yang satu ini menjadi salah satu pemicu utama bagi karyawan dalam menentukan langkah karirnya kedepan dan bagi perusahaan adalah penentuan langkah strategik perusahaan kedepan. Sistem kompensasi dalam organisasi haruslah diselaraskan dengan strategi & tujuan dari organisasi serta asas kepatutan yang normatif di dalam lingkungan tersebut sehingga terjadi keselarasan antara perusahaan, karyawan serta komunitas di lingkungan tersebut (negara & masyarakat sekitarnya). Namun pada prinsipnya, meskipun berbeda sistemnya, strategi & program kompensasi tetaplah akan berguna & efektif apabila para pengambil keputusan (top manajemen) melakukan beberapa hal berupa asas-asas y...