Problem Solving Creative Mindset Skills & Skills Building

Seminar Overview

What ‘value-added’ do you contribute to your organisation? It is not enough just to complete your daily responsibilities. Today’s world of knowledge workers demand that you hone your problem solving and creative skills to move forward. This is a competency, which when harnessed effectively will make you a more engaged and committed staff towards corporate goals.

Most education system in school is focused on analytic skills to understand problems and to solve it in the right way. However, there is a more creative approach to understand problems and that is to find many possible answers and not just one only. Both approaches are important for success, even though the creative approach is normally neglected. Everybody is creative. It is necessary at work. It is also an attitude – to embrace change and to be open to new ideas. This will help to improve performance at work.

Target Audience

Executives / Fronliners / Clerical / Administrative Staff


Course Outline

Self Responsibility

Foundations to a positive problem solving attitude

” i am responsible for my results” paradigm

Be a problem-solver, Not a problem giver

A.B.C : Awareness Before Change

A.S.K : Attitude, Skills, Knowledge

P.R.I.D.E : Personal Responsibility in Daily Effort

Seeing Problem In a New  Way

Problem or opportunity for win-win
Tipes of personal and work problems
sign of obstacles to problem solving
8 main excuses that people usually give
commitmen level and its influence on proble solving

Problem Analysis

Problem definition
Determining causes
Known and unknown causes
Common mistakes in analyzing for cause

Practical Problem Solving Techniques at work

4 Creative process of communication
4 creative ways to brainstorm
ways to solve human relationship problems
way to solve communication problems

Generate Solutions Creatively

Double loop learning and triple loop learning
The YY-HH root cause analysis & Solution generation technique
“Thinking outside the box” Exercises

Decision Making


Definiting decision
Decision Making Tools
Pareto Analysis
Decision ownership
Follow-up action plan for effectiveness



Investasi dan Fasilitas Training

  • Harga : (dilampirkan dalam Brosur penawaran)
  • Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta)
  • Quota minimum Running 2 peserta ( jogja ), 3 Peserta ( Solo, Semarang) Quota minimum Running 3 peserta (Jakarta , Bandung dan Surabaya ) –  ( Untuk Manado, Bali , Batam, Pontianak, Balikpapan dan Lombok Quota minimal 4 peserta)


Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami via :

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