Management Skills for Executive-level and Administrative Professionals Training
In Management Skills for Executive-level and Administrative Professionals, participants will learn…
How to make decisions and solve problems on their own—quickly, creatively and confidently
How to stay poised, confident and professional in any situation
Professional time and project management techniques that help get more accomplished each day
How to cultivate leadership qualities to get more done through others
How to master the art of negotiation
How to handle stress and pressure effectively
How to work with difficult people
Project management basics
A survey several years ago by the organization now known as the International Association of Administrative Professionals (IAAP) revealed that support staffs performed more than 70 percent of the responsibilities managers once fulfilled—and that percentage is even higher today.
That’s a tall order, requiring a combination of finely-tuned management, interpersonal and technical skills; a positive work attitude; and a willingness to promote change in order to advance the organization. To be effective—to get things done through others—most support staffs need special training.
Give them that essential training on-site. This unique training course delivers the advanced training secretaries and assistants need to make decisions and solve problems on their own … to stay poised, confident and professional in any situation … to handle conflict … to persuade others to act … and to build harmonious working relationships with even the toughest personalities.
They’ll walk away with a manager’s perspective for problem-solving, planning and coordinating. They’ll know how to create rapport and gain influence. And they’ll be able to juggle multiple projects, increase their productivity and contribute more to the organization.
Understanding the assistant’s changing role in a changing workplace
Presenting a powerful image
Mastering the fine art of negotiation
How to play office politics
Persuasion and consensus-building techniques
Handling stress and pressure
Working with difficult people
Motivation, coaching and counseling
Problem solving and decision making
Getting to the heart of effective time management practices
Coordinating daily activities with others in the office
Project management basics
How to use deadlines to keep a project moving ahead
Who will benefit from this training
Anyone who is responsible for coordinating, managing or being an effective member of an office team