Jadwal Training Pelatihan Diklat Bimtek Seminar Workshop 2020

Foundation Skills for Personal Assistant and Secretaries

Foundation Skills for Personal Assistant and Secretaries

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Email : trainingcenterindo@gmail.com / contact@informasitraining-indonesia.com

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Foundation Skills for Personal Assistant and Secretaries

This Foundation Skills for PA’s and Secretaries training course enables Secretaries or Personal Assistant to upgrade your skills continuously in order to cope with the most up-to-date technologies, management systems, and improve your professional communication skills to converse effectively with all levels of staff. This course presents techniques to become more organized, efficient and well-planned.

Course Outline – Foundation Skills for PA’s and Secretaries

Secretaries or Personal Assistant plays a big role in an organization as he or she is the very primary point of contact for internal and external clients and business partners. He or she performs a wide array of jobs each work day such as following-up communications and schedules, managing meetings and recording important matters. Enhance your personality and job skills through enrolling in the Foundation Skills for PA’s and Secretaries training course from Training center Indonesia.

In this Foundation Skills for PA’s and Secretaries Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.

The practical skills and techniques you will learn in this course will help you support your manager, and present ‘your team of two’ as a professional, confidence-inspiring team.

Part 1
Foundation Skills for PA’s and Secretaries Training Course – Lesson 1
Getting Organised (Part 1)

  • Dealing with Email
  • Managing Electronic Files
  • Keeping Track of the Paper Trail
  • Making the most of Voice Mail
Foundation Skills for PA’s and Secretaries Training Course – Lesson 2
Getting Organised (Part 2)

  • Keeping your Workspace Organised
  • Using a To-do Book
  • The Extra Mile: Adding Project Management Techniques to your Toolbox
Foundation Skills for PA’s and Secretaries Training Course – Lesson 3
Managing Time

  • Managing your Time
  • Keeping others on Track
  • Maintaining schedules
Foundation Skills for PA’s and Secretaries Training Course – Lesson 4
Getting it all Done on Time

  • Prioritising
  • The secret to staying on Track
  • Goal setting
Foundation Skills for PA’s and Secretaries Training Course – Lesson 5
Special Tasks

  • Planning small Meetings
  • Planning Large Meetings
  • Organising Travel
Part 2
Foundation Skills for PA’s and Secretaries Training Course – Lesson 6
Verbal Communication skills

  • Listening and Hearing: they aren’t the same
  • Asking Questions
  • Communicating with Power
Foundation Skills for PA’s and Secretaries Training Course – Lesson 7
Non-Verbal Communication skills

  • Body Language
  • The signals you send to Others
  • It’s not what you say, It’s how you say it
Foundation Skills for PA’s and Secretaries Training Course – Lesson 8
Empowering Yourself

  • Being Assertive
  • Resolving Conflict
  • Building Consensus
  • Making Decisions
Foundation Skills for PA’s and Secretaries Training Course – Lesson 9
The Team of Two

  • Working with your Manager
  • Influencing skills
  • What to do in sticky situations
Foundation Skills for PA’s and Secretaries Training Course – Lesson 10
Taking Care of Yourself

  • Ergonomics
  • Stress Management
  • Dealing with a Heavy Workload