Jadwal Training Pelatihan Diklat Bimtek Seminar Workshop 2020

Coaching a Service Team

Description

Effective service management begins with understanding a talent management process that includes planning, communication, monitoring, appraisal, and reward. As a manager, you establish measurable goals, and determine how they will monitor performance for team members. Understanding how to give and receive constructive feedback helps keep associates on target for good performance and develops accountability to improve performance. When you
apply a positive coaching model, you can collaborate with employees to deal with the critical issues, create options for new behaviors, and establish commitment and accountability.

At the completion of this module, participants will be able to:
• Manage talent and set goals to bridge gaps in performance
• Identify, monitor, and hold employees accountable

“The goal as a company is to have customer service that is not just the best, but legendary.” —Sam Walton

COURSE OUTLINE

• Leadership— Drives business results by aligning the vision, mission, and values to enhance business value. Is able to enlist the willing cooperation of others, while tapping into their highest skills and abilities, to achieve desired results.
• Accountability—Demonstrates personal responsibility. Holds self and others accountable for outcomes that are in
alignment with the direction of the organization.
• Customer Experience— Leverages positive experiences to create customer loyalty and long-term relationships.
• Communication— Practices active listening supported with meaningful oral and written information.
• Interpersonal Skills— Displays a consistent ability to build solid relationships inside and outside the organization.
• Results Oriented—Passionate about winning. Dedicated to achieving allwin solutions to situations.

Investasi dan Fasilitas Training

  • Harga : (dilampirkan dalam Brosur penawaran)
  • Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta)
  • Quota minimum Running 2 peserta ( jogja ), 3 Peserta ( Solo, Semarang) Quota minimum Running 3 peserta (Jakarta , Bandung dan Surabaya ) –  ( Untuk Manado, Bali , Batam, Pontianak, Balikpapan dan Lombok Quota minimal 4 peserta)

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami via :

Mobile : (Lihat di Banner sebelah kanan)

Email : trainingcenterindo@gmail.com / info@jadwaltraining.co.id

Web: www.informasitraining-indonesia.com

Web www.jadwaltraining.co.id

 

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email dibawah ini.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.