Jadwal Training Pelatihan Diklat Bimtek Seminar Workshop 2020

Clerical and Administrative Skills: Clerical Development Program

Clerical and Administrative Skills: Clerical Development Program

Introduction

Memiliki keterampilan administrasi dan administrasi yang efektif sangat penting dalam lingkungan kerja saat ini. Menjadi terorganisir, tepat waktu, dan efektif dalam keterampilan komunikasi Anda, baik tertulis maupun lisan sangat penting jika Anda ingin mencapai tujuan Anda dalam setiap usaha yang anda lakukan. Dalam kursus ini, Anda akan mempelajari keterampilan inti yang akan membantu Anda menggunakan sumber daya secara efisien, mengatur waktu Anda dengan bijaksana, berkomunikasi secara efektif, dan berkolaborasi dengan orang lain secara terampil.

 

Course Objectives

  • Getting Organized

  • Manage their time more effectively

  • Prioritize their time so they can get it all done.

  • Complete Special Tasks

  • Verbal Communication Skills

  • Non-Verbal Communication Skills

  • Empowering Yourself

  • Deal better with their managers

  • Taking Care of Yourself is a priority

Course Outline

DAY 1

Module 1: Getting Started

  • Workshop Objectives

Module 2: Getting Organized (I)

  • Dealing with Email

  • Managing Electronic Files

  • Keeping Track of the Paper Trail

  • Making the Most of Voice Mail

Module 3: Getting Organized (II)

  • Keeping Your Workspace Organized

  • Using a To-Do Book

  • The Extra Mile: Adding Project Management Techniques to Your Toolbox

Module 4: Managing Time

  • Managing Your Time

  • Keeping Others on Track

  • Maintaining Schedules

Module 5: Getting It All Done On Time

  • Prioritizing

  • The Secret to Staying on Track

  • Goal Setting

Module 6: Special Tasks

  • Planning Small Meetings

  • Planning Large Meetings

  • Organizing Travel

DAY 2

Module 7: Verbal Communication Skills

  • Listening and Hearing: They Aren’t the Same

  • Asking Questions

  • Communicating with Power

Module 8: Non-Verbal Communication Skills

  • Body Language

  • The Signals You Send to Others

  • It’s Not What You Say, It’s How You Say It

Module 9: Empowering Yourself

  • Being Assertive

  • Resolving Conflict

  • Building Consensus

  • Making Decisions

Module 10: The Team of Two

  • Working with Your Manager

  • Influencing Skills

  • What to Do in Sticky Situations

Module 11: Taking Care of Yourself

  • Ergonomics

  • Stress Management

  • Dealing with a Heavy Workload

Module 12: Wrapping Up

  • Words of Wisdom

  • Lessons Learned

Target Audience:
Clerical Staffs, Administration Staffs, Non-Executive