Managerial and soft skills

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New Leader Development Training

Training New Leader Development Why Choose this Training Seminar? Organizations need leaders – and not just in top executive positions. Leaders are people who have the vision to see what needs to be done, and to motivate and energize people to perform excellently. With strong leadership skills in place at all levels of your organization, it will be much easier to build a strong, respected and prosperous business. However, developing people with leadership potential is not always easy. To ensure your business's continuing performance, you need to develop these people and nurture their leadership potential – it's a potential that's far too valuable to waste. So, how do you develop this potential? Seminar – All delegates receive three days of interactive training covering the latest lead

Creative Methods of Problem Solving and decisions Making

Creative Methods of Problem Solving and decisions Making  COURSE DESCRIPTION When faced with a problem or decision, you need the right answer—and fast. Yet, whether we realize it or not, each of us has thinking biases that can get in the way of identifying the most effective solution. Through our Problem Solving & Decision Making workshop, you’ll learn time-tested, systematic processes to eliminate thinking biases so you can think clearly to arrive at the right answer in any situation. Problem Solving & Decision Making workshop enable you to: Conduct root cause analysis (RCA) on complex problems. Make tough decisions aligned with operational priorities. Identify and plan for the resolution high-priority issues. Understand and proactively manage risks and opportun

Management Skills for New Managers and Supervisors

Training Management Skills for New Managers and Supervisors Most new managers and supervisors are literally thrown in the deep end, but managing people require a completely different skill set than managing tasks. The transition from being an individual contributor to someone responsible for the work of others and team performance results in a steep learning curve. Learn how to motivate, delegate, communicate and lead. Play to your strengths and improve on key weakness areas. With an emphasis on building high achieving teams, dealing with an increased workload and developing the influence, assertiveness and confidence necessary to be an effective manager or supervisor – this course will ensure you hit the ground running. Course topics include How to grow as a manager Defining

Applied Business Writing for Reports and Proposals

Applied Business Writing for Reports and Proposals Course Description This workshop will help those who want to improve their report and proposal-writing skills while improving their knowledge of how to create professional looking documents using Word. Using organizational strategies, participants will practice writing clear and concise reports, learn how to edit and format documents and create headings and subheadings for maximum impact and readability. Participants in this two-day workshop will learn how to: Use tools contained in Word more effectively Convince others of the value of a proposed course of action Be confident your work is clear, concise, complete, and correct Understand and write to appeal to any audience Persuade the right people Know how to...

Leadership and Management Skills for Non-Managers

Leadership and Management Skills for Non-Managers Leaders exist at all levels of an organization, regardless of title or role. Explore how to identify leadership opportunities and use your natural strengths to take on important leadership roles within your organization. Learn strategies that effective leaders use to communicate effectively, build relationships, influence without authority, solve problems, make decisions, work in teams, and succeed during times of organizational change.   Who Takes This Course This course is designed for individuals who are not formal managers but need to get work done through others.   Learning Objectives Apply leadership and management skills to overcome a leadership challenge Explain leadership and manage...

Leadership Skills and Techniques

Leadership Skills and Techniques This course is designed to assist individuals in developing leadership skills that will enable them to lead from any position within an organization. Participants learn to lead with interpersonal effectiveness, influence, impact, and inspiration. Through interactive activities, self-assessments, and discussions, participants identify their leadership and personal influence styles and apply strategies to different situations. Participants practice building relationships based on integrity, credibility, and trust. They learn where they have the most leverage to facilitate change. Participants build a leadership network and commit to ongoing leadership development. Who Takes This Course This course is designed for managers, supervisors, team l...

Customer Service for Banking Professionals

Training Customer Service for Banking Professionals Customer Service for Banking Professionals Two-Day Workshop looks at a customer service encounter from the point of view of what “Customer Service Excellence” is all about. Participants will learn how their roles, attitudes, interactions and responsiveness, ultimately shape their customers understanding of the Service Culture of their organizations. This program focuses on identifying and modeling “Customer Service Excellence from a “best practice” standpoint. This workshop will address the following topics: Understanding your role in achieving Customer Service Excellence. Customer Service Excellence starts with “ME” the “Internal Customer”. Developing confidence and assertiveness when providing service excellence. Communica

Customer Service Excellence

Training Customer Service Excellence Introduction Many companies claim that customer service is their first priority, yet few follow through on this promise. Providing exceptional customer service gives yourcompany a competitive edge. Exceptional customer service does not come from a marketing brochure or from the company president’s speech. Exceptional customer service is given by each and every employee, each and every day. You are the reason your company stands apart from the competition. “Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” - Peter Drucker. Customer service means different things to different customers. For the busy executive, it may mean prompt delivery at a reasonable price. For the office manager, it

Essential Skills for Effective Training Administration

Informasi Jadwal Training : Essential Skills for Effective Training Administration OVERVIEW Course duration: 2 days. This course will ensure that you are equipped with the essential skills to give expert support, with confidence, in the planning and preparation of training events.  It provides a good knowledge of training processes and best practice. An effective training administrator co-ordinates the administrative activities of the training function.  By maintaining and developing information systems, this enables the department to operate proactively in employee development and training. Is it right for me? Designed for administrators who have responsibility for supporting the training function. This course will help you to develop the knowledge and skills required to be a su

Developing a Reward Strategy

Training Developing a Reward Strategy This two-day Developing a Reward Strategy course provides a practical introduction to the process of reward strategy development through action planning, case studies and group discussions. You'll gain the skills, theory and specialist knowledge needed to implement effective reward strategies, and associated processes, to build on your organisation’s success. As part of the programme you'll build the first steps to develop the reward strategy for your organisation. Who Should attend? Developing a Reward Strategy is perfect for you if you’re a senior HR or reward practitioner with responsibility for remuneration strategy, policy and development. The course is suitable for those in the private, public and voluntary sectors. You’ll discover the the