Jadwal Training Pelatihan Diklat Bimtek Seminar Workshop 2020

Business Process Mapping and Improvement

About the Programme

This course is designed to enable you document, understand and improve your organization’s business processes. It will help you to gain a better understanding of what process mapping entails and ultimately, offers the disciplines and methodologies needed to transform organization into agile enterprises.

Delegates will leave the course with the knowledge and tools for documenting, mapping and analyzing business processes in order to improve overall organizational efficiency.

Target Audience

  • Business and operational managers, supervisors, project leaders and process owners.

 Course Content:


1 Overview of Business Processes

  • Introduction to Process Mapping
  • Process Measures and Improvement
  • Introduction to PDCA, QC and MP Tools
  • Tools and Techniques for process mapping
  • Identifying opportunities for process improvement
  • Business Process Re-engineering
  • System Development and Organisational Change