Active Listening Training

Active Listening Training

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Learning Outcomes – Active Listening Training Course

In this course participants will:

  • Engage more effectively through actively listening
  • Understand the difference between ‘hearing’ and ‘listening’
  • Learn the techniques to listen actively
  • Increase their awareness of communication behaviors
  • Understand how emotions effect their ability to listen
  • Learn to paraphrase and restate for clarification
  • Be able to manage and encourage constructive collaboration

Hearing and listening are two different terms and active listening is the key to effective communication. If you want to enhance your active listening skills, enrolling in an Active Listening training course is an ideal way to improve your ability to communicate professionally. Listening actively involves paying full attention to the one talking, listening between the lines, observing nonverbal communication cues and asking the right questions.

Effective listening is actively absorbing the information given to you by a speaker, showing that you are listening and interested and providing feedback to the speaker so that he or she knows the message was received.

This fun and interactive Active Listening Skills Training Program will provide practical skills and knowledge that you will transform your personal and professional interactions and lead to more rewarding and meaningful communication.

Active Listening Training Course – Lesson 1
How Well do you Actively Listen?

  • Let’s test your active listening ability
  • Why are you not listening to me?
  • Our inner voice-over rule
Active Listening Training Course – Lesson 2
What affects Listening?

  • The role of the speaker
  • The role of the listener
  • Reading non-verbal communication
  • Using questioning skills
  • Feedback
Active Listening Training Course – Lesson 3
Determine your Communication Behaviors

  • Establish your behavioral style in different situations
  • Do you give up or bulldoze through?
  • But isn’t your way right?
Active Listening Training Course – Lesson 4
High Emotion – Low Intelligence

  • So what does it mean when I become emotional?
  • How does it affect my listening skills?
  • How does it affect the listening skills of others?
Active Listening Training Course – Lesson 5
Steps to Improve your Active Listening

  • Learn to live in the moment
  • Learn to like/love/gain respect
  • Listening is also interpreting
Active Listening Training Course – Lesson 6
Tips and Tricks to Manage a Brainstorming Environment

  • Stay in control
  • Generate better ideas through collaboration