Effective Supervision through Proactive People Management

Course Objectives

  • An overview of the role of a supervisor as a leader
  • Learn the fundamentals of planning and organising
  • Obtain tools to manage your time, including delegation to get more work done
  • Master team building techniques to maintain great motivation in your team
  • Understand the importance and use of performance management and improvement
  • Master techniques to resolve conflict and manage change
  • Understand how great communication and relationship management gets results
  • Develop coaching and counselling skills to bring out the best in your team.

Who Should Attend:

  • New Supervisors
  • Future Managers

Course Content

  • Introduction and course overview
  • Identify personal learning objectives
  • Adjusting to your new role
    • Key strategies for new supervisors
    • Easing the transition from employee to supervisor
    • Solving common problems
  • A supervisor’s responsibilities
    • Responsibilities to yourself
    • Responsibilities to your employer
    • Responsibilities to your employees
  • Making plans
    • Using the urgent-important matrix to plan and prioritise
    • Planning framework
  • Setting SMART Goals
  • Leadership models including the Direction-Support model
  • Paul Hersey’s The Situational Leadership Model
  • How to deal with problem employees
    • Excessive complaining
    • Laziness
    • Hostility
    • Over-dependence
  • Teamwork by through Synergy: the whole is more than the sum of the parts
  • Trust
    • Why is Trust important in a team environment?
    • How to build trust
  • Team Development
    • Tuckman and Jensen’s four stages of team development
    • How leaders help teams at each stage
  • Communication
    • Define communication
    • Barriers to communication
    • Active listening
    • Asking questions
    • Three-step Communication Process model to use with agitated employees (excited, frustrated or angry)
  • Three approaches to Motivation
    • The carrot and the whip
    • The plant
  • Orientation
    • Understand your company’s orientation
    • Develop ideas for improvement in your workplace
  • Guidelines for effective Training (as trainer or trainee)
  • Tools for Providing Feedback
  • Delegation
    • Degrees of delegation
    • Common pitfalls
  • Dealing with Conflict
    • Six-step model to resolve conflict
    • Model to resolve problems
    •  Role play practice
  • Discipline
    • Different kinds of discipline
    • What to do if you have to fire an employee
  • Develop your action plan

 

 

Permintaan Brosur penawaran Training ( Harga, Waktu dan Tempat) silahkan Menghubungi kami.

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat emailyang tercantum.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.
  • Peserta bisa mengajukan Tanggal Pelatihan / Training selain yang tertera pada silabus penawaran.