Customer Service for Banking Professionals

Training Customer Service for Banking Professionals

Customer Service for Banking Professionals Two-Day Workshop looks at a customer service encounter from the point of view of what “Customer Service Excellence” is all about. Participants will learn how their roles, attitudes, interactions and responsiveness, ultimately shape their customers understanding of the Service Culture of their organizations. This program focuses on identifying and modeling “Customer Service Excellence from a “best practice” standpoint.
This workshop will address the following topics:
  • Understanding your role in achieving Customer Service Excellence.
  • Customer Service Excellence starts with “ME” the “Internal Customer”.
  • Developing confidence and assertiveness when providing service excellence.
  • Communicating appropriat ely to emotional and angry customers/stakeholders.
  • Handling challenging customers/stakeholders in difficult situations.
  • Providing solutions by using emotional intelligence.
  • Service excellence and electronic communication (emails and telephone).
  • You ARE your brand/autograph your work with excellence.
  • Developing your personal Service Excellence Action Plan
Participants will benefit from:
  • Being provided with the insights, skills, and confidence to improve customer service delivery.
  • Understanding their customers’ expectations.
  • Winning the hearts and engaging the mind of their customers.
  • Better management of stressful situations for both employees and clients.
Who should Attend?
  • Front Line and back office professionals
  • Customer Service Representatives
Methodology
A mix of interactive and participatory methods; this includes group and individual exercises, role play, case studies, videos and discussions. Participants will also be provided with an opportunity to start their “Personal Service Action Plan”; this will foster the transfer of learning.

Investasi dan Fasilitas Training

  • Harga : (dilampirkan dalam Brosur penawaran)
  • Fasilitas : Certificate, Training kits, USB 8 GB, Lunch, Coffe Break, Souvenir, City Tour
  • Untuk peserta luar kota disediakan transportasi antar-jemput dari Bandara/Stasiun ke Hotel (berlaku bagi perusahaan yang mengirimkan minimal 2 peserta)
  • Quota minimum Running 2 peserta ( jogja ), 3 Peserta ( Solo, Semarang) Quota minimum Running 3 peserta (Jakarta , Bandung dan Surabaya ) –  ( Untuk Manado, Bali , Batam, Pontianak, Balikpapan dan Lombok Quota minimal 4 peserta)

 

Permintaan Brosur penawaran Training ( Waktu dan Tempat) silahkan Menghubungi kami via :

Mobile : (Lihat di Banner sebelah kanan)

Email : trainingcenterindo@gmail.com / info@jadwaltraining.co.id

Web: www.informasitraining-indonesia.com

Web  www.jadwaltraining.co.id

 

Catatan :

  • Pelatihan ini dapat di-customized sesuai kebutuhan perusahaan Anda bila diselenggarakan dalam bentuk In-House Training. Untuk permintaan In-House Training dengan jenis topik lainya, silahkan mengirimkan ke alamat email yang tercantum di web kami.
  • Request Training. Jika anda membutuhkan informasi pelatihan yang belum tercantum pada website ini, atau anda ingin memberikan usulan materi yang sesuai dengan tingkat kebutuhan perusahaan anda, silahkan mengirimkan ke alamat email dibawah ini.
  • Bila tidak ada tanggal dan waktu atau yang tercantum sudah kadaluarsa didalam artikel mohon tanyakan kepada kami untuk jadwal terbarunya.